Patient Satisfaction
We are committed to providing you with the best rehabilitation services. We encourage you to ask any of our staff for assistance in answering questions or resolving concerns you may have. Should you feel your concerns are not being addressed, you may request further assistance from the case manager, the program director, patient care manager or the medical director.
We are interested in improving our services and would like to hear from you:
Case manager: 505.609.2660
Patient Care Manager: 505.609.2665
Program director: 505.609.2640
Medical director: 505.609.6524
Administration: 505.609.2630
You can also meet with the program director, respond to an independent patient satisfaction survey phone call to your home after discharge, and/or complete a report of patient/visitor concern.
Our response to your concern:
We will investigate your concern through interviews with appropriate staff, chart review, and occurrence reports. Our goal is to respond as quickly as possible, especially if you are still a patient in-house. If you have been discharged and have concerns, our goal is to address these and respond back to you within seven days.
If you have a dispute with a physician you may contact the New Mexico Board of Medical Examiners at 505.476.7220.
You may confidentially discuss complaints with
Sue Clay, Program Director (505.609.2630)
San Juan Regional Rehabilitation Hospital
525 Schwartz Ave.
Farmington, NM 87401
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You may file a grievance with the New Mexico Department of Health at 1.800.752.8649 or write to:
New Mexico Department of Health
2040 South Pacheco St., Room 211
Santa Fe, NM 87505
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You may also file a complaint with the DNV. If you have questions about how to file your complaint, you may contact them at 1.866.523.6842 or on their website with Quality Management at: hospitalcomplaint@dnv.com .