San Juan Regional Medical Center is accredited by DNV GL-Healthcare. By demonstrating compliance in hospital quality, innovation, and continued performance improvement, we are able to provide personalized healthcare to our community. San Juan Regional Medical Center strives to deliver quality and compassionate care to all of our patients and their families. Please let us know if you have a concern—we value your input and view it as an opportunity for improvement.

Report a Concern:
Customer Relations
801 W. Maple St.
Farmington, NM 87401
505.609.6963
Hours: Monday - Friday, 8:00 a.m. - 4:30 p.m.
patientsatisfaction@sjrmc.net

Hospital Operator
505.609.2000
Ext. 2 for Navajo
Ext. 3 for Spanish

While all staff members are empowered to assist you with difficulties, we understand that other channels are sometimes necessary. Our customer relations manager serves as a liaison between the patient, care team and hospital.

We will attempt to resolve your concern immediately. If we are unable to resolve your concern according to your satisfaction during your visit, we will continue to investigate. You will receive a written response of our findings within seven days of the date reported.

You may file a grievance directly with the New Mexico Department of Health regardless of whether you have reported a concern with San Juan Regional Medical Center.
1.800.752.8649
New Mexico Department of Health
2040 South Pacheco St., Room 211
Santa Fe, NM 87505